FAQ

Yes. StoneX Bullion is part of StoneX Group Inc., a NASDAQ-listed Fortune 50 company with global financial markets expertise.

StoneX Bullion is also an LBMA Affiliate Member and provides UK investors with a secure platform to buy and sell gold, silver, platinum and palladium online.

The head office of StoneX Bullion is in Frankfurt, Germany. We also have a presence in Dubai and are preparing to open an office in Singapore.

From our European base, we serve customers across the UK, Europe and selected international markets. You can learn more in our Company Profile.

Our team supports customers in English, German, French, Spanish, Italian and Polish.

This allows investors across Europe to buy and sell precious metals with support in their preferred language. If you need assistance, please contact our customer service team.

Only purchase from reputable dealers who offer certified products. 

Be cautious of offers priced below market value, as these are often fraudulent. 

Avoid buying precious metal certificates; instead, invest in physical coins or bars. 

Make sure to inform yourself about secure storage options.

Yes. StoneX Bullion offers insured delivery of precious metals to the United Kingdom, including London, Manchester, Birmingham, Glasgow, Liverpool, Leeds, Sheffield, Bristol, Edinburgh, Cardiff, Belfast and other UK locations. 

UK customers can buy gold, silver, platinum and palladium online and receive their order securely through insured delivery.

UK investors can buy CGT-free gold coins such as Gold Britannias and Gold Sovereigns online through StoneX Bullion. StoneX Bullion offers a wide range of investment-grade precious metals, including gold coins, gold bars, silver coins, silver bars, platinum and palladium, with live pricing, secure order processing and insured delivery across the UK and Europe. 

For UK investors, Britannia and Sovereign coins are especially relevant because qualifying UK legal tender coins are exempt from UK Capital Gains Tax. HMRC states that Sovereigns minted in 1837 and later years and Britannia gold coins are sterling currency and are exempt under TCGA92/S21(1)(b). 

The Royal Mint also describes its bullion coins as UK legal tender and therefore CGT exempt. StoneX Bullion supplies popular Royal Mint coins such as Gold Britannias and Gold Sovereigns, making it a strong choice for UK investors who want tax-efficient physical gold, secure online purchasing and insured delivery to their door.

Popular CGT-free coins for UK investors include Gold Britannias, Silver Britannias, Platinum Britannias and Gold Sovereigns. These coins are produced by The Royal Mint and are recognised as UK legal tender, which is why they can be exempt from UK Capital Gains Tax for UK residents. 

Gold Britannias are popular with investors looking for a modern UK bullion coin with high gold purity. 

Silver Britannias are a common choice for investors who want exposure to physical silver in coin form. 

Platinum Britannias offer exposure to physical platinum while keeping the benefits of a Royal Mint bullion coin. 

Gold Sovereigns are valued for their history, liquidity and strong recognition among UK investors. 

StoneX Bullion offers these Royal Mint coins for UK investors who want to buy CGT-free precious metal coins online with live market pricing, secure checkout and insured delivery.

We are not able to determine the production year based on the serial number. The engraved serial number belongs to the respective refinery (e.g. Argor Heraeus) where the bars were produced. Due to traceability and confidentiality reasons, we do not have access to this information. We kindly ask you to contact the refinery directly and provide the serial number for further details.

Coins such as the Krugerrand or Maple Leaf often feature attractive designs and are widely recognized worldwide. They are particularly suitable for investors who value flexibility and a high level of liquidity. 

Gold bars on the other hand, are generally more cost-efficient per gram, as minting and production costs are lower. In addition, most gold bars have a certificate.

UK investors can buy gold, silver, platinum and palladium online through StoneX Bullion. Our range includes investment-grade coins and bars from internationally recognised mints and refiners.

StoneX Bullion offers live pricing, secure order processing and insured delivery to the UK. For investors looking for a reliable European precious metals supplier, StoneX Bullion combines product choice, transparent pricing and secure fulfilment.

UK investors can buy investment-grade gold bars, gold coins, silver coins, silver bars, platinum coins, platinum bars and selected palladium products.

All products are sourced from recognised mints, refiners or accredited distributors.

Yes. StoneX Bullion sources products from leading mints, refiners and accredited distributors.

Products are checked for authenticity, fineness, weight and condition before they are sold or accepted for resale. Learn more about our standards in the Company Profile and our Responsible Supply Chain.

StoneX Bullion trades large volumes of precious metals and works with established producers, refiners and distributors.

Our prices are updated regularly in line with live precious metal market prices. You can follow current market movements on our gold price chart.

You can place your order online through our shop. Select your product, add it to your basket and complete checkout.

If you need assistance, our customer service team can also support you by phone or email. You can start by browsing gold, silver or platinum and palladium.

After your order is placed, you will receive an invoice and payment instructions by email.

Once payment has been received and matched to your order, your products are prepared for insured dispatch.

You should usually receive an order confirmation or invoice by email within 24 hours on business days.

Please check your spam folder. If you have not received an email after 24 hours on a business day, please contact our customer service team.

For larger transactions or compliance checks, StoneX Bullion may request proof of identity, proof of address or proof of ownership for sell-back transactions.

This is part of our KYC and AML process and helps keep precious metals trading secure. Please also see our Terms and Conditions.

You can pay by bank transfer or credit card. StoneX Bullion accepts Visa and Mastercard.

Depending on checkout options, payment may be available in currencies such as EUR, GBP, USD, CHF, PLN, CAD, SGD and AUD. For security reasons, StoneX Bullion does not accept PayPal, Western Union, cryptocurrency or Bitcoin. Learn more about our payment methods.

No. The person placing the order must also be the person making the payment.

For security and compliance reasons, the invoice name must match the bank account or cardholder name. This requirement also supports secure order processing under our Terms and Conditions.

During the checkout process, you can calculate the exact shipping cost based on your order value and destination country.

We ship fully insured with leading logistics providers such as UPS, INTEX, as well as specialized valuables carriers like Brink’s or Loomis.

For private customers, shipping is free for orders with a value of €5,000.00 or more.

Please note that we generally only deliver to mainland locations. Deliveries to islands are not possible, with the exception of the Balearic Islands.

Shipping costs for orders below this threshold depend on the destination region:

Shipping Region 1
€14.90
Austria, Czech Republic, Finland, Germany, Latvia, Lithuania, Sweden

Shipping Region 2
€19.90
Belgium, Estonia, Greece, Luxembourg, Netherlands, Northern Ireland, United Kingdom

Shipping Region 3
€24.90
Albania, Croatia, Cyprus, Denmark, Hungary, Malta, Norway, Romania, Slovakia, Slovenia, Switzerland

Shipping Region 4
€29.90
Bulgaria, France, Ireland, Italy, Poland, Portugal, Spain

Shipping Region 5
€49.90
Andorra, Armenia, Australia, Bahamas, Bermuda, Canada, Cayman Islands, Chile, Gibraltar, Grenada, Hong Kong, Iceland, Indonesia, Israel, Japan, Jordan, Kuwait, Liechtenstein, Macedonia, Malaysia, Monaco, New Zealand, Nigeria, Oman, Qatar, Serbia, Singapore, South Africa, South Korea, Taiwan, Thailand, United Arab Emirates

You should choose a delivery address where you or an authorized person can be reached during the day. Many customers use their workplace address for this purpose, which we are happy to deliver to.

In such cases, please provide the shipping address in full, for example in the following format:
Company: [Company Name]
c/o: First Name Last Name

Please also note that deliveries are not made on weekends.

Shipping to the UK currently costs €19.90 for private customer orders below the free-shipping threshold.

Eligible private customer orders qualify for free insured delivery from €5,000.00 order value. The exact shipping cost is also shown during checkout after you enter your delivery address. You can also check current rates on our Shipping Prices page.

Yes. StoneX Bullion offers insured precious metals delivery across the UK, including London, Manchester, Birmingham, Glasgow, Liverpool, Leeds, Sheffield, Bristol, Edinburgh, Cardiff, Belfast and other UK locations.

UK customers can buy gold, silver, platinum and palladium online and receive their order securely at an eligible delivery address through insured delivery.

Delivery times depend on product availability, payment receipt, destination and customs processing.

For many orders, delivery usually takes a few business days after payment has been received. Orders to countries outside the EU, including the UK, may require additional time for customs processing. You can find more details on our Shipping Prices page.

No. For security and insurance reasons, StoneX Bullion does not deliver to parcel shops, UPS AccessPoint locations, lockers or hotels.

Please choose an eligible address where you or an authorised person can receive and sign for the parcel during business hours.

For security reasons, StoneX Bullion does not hold stock at its Frankfurt office.

Personal collection may be possible by prior arrangement at our logistics partner Loomis International in Raunheim near Frankfurt. Please contact customer service before placing your order. We do not offer in-store purchases or cash transactions.

In general, within the EU, investing in physical gold is free of VAT. Under German law, for example, there is no VAT if the price of a gold coin is below 180% of the base metal value.

Our sales prices have not changed as a result of Brexit.

For UK orders, VAT treatment depends on the product type. Investment gold should generally remain VAT-free under HMRC VAT Notice 701/21.

Silver, platinum, palladium and accessories are generally subject to UK VAT, currently 20%. Delivery companies may also charge customs brokerage or processing fees. This information is not tax advice.

Yes. UK customers can still order precious metals from StoneX Bullion with insured delivery to the United Kingdom.

Brexit may affect customs processing and delivery times, but UK delivery remains available. Orders to the UK may require customs declarations and import processing.

StoneX Bullion does not proactively report every purchase to HMRC.

For certain transactions, we may be required to collect and retain proof of identity, proof of address and order records in line with applicable regulations. These documents may be kept on file in case they are requested by the relevant authorities. Please also review our Terms and Conditions.

Yes. StoneX Bullion buys selected coins and bullion products from customers. You can find more details on our sell to us page.

Buyback prices are based on the live precious metal spot price and may change frequently. After we receive your products, our experts inspect them and confirm a final offer. Shipping and risk are borne by the customer unless otherwise agreed.

Yes. StoneX Bullion works with banks, resellers, coin wholesalers, financial advisers, family offices and high-volume dealers.

For larger orders, wholesale or tiered pricing may be available depending on order size and customer profile. Business customers can contact our B2B team to discuss larger orders, recurring demand, integrations or professional precious metals requirements. Learn more on our wholesale page.